Product of Interest

  • Hands-Free Shopping
  • Enterprise
  • Partnership
  • Other

Enter 0000 as your room number and add a note telling us that you’re yet to check in. Once you have checked in, please contact us and let us know your room number.

The chat feature in our app usually gives the quickest response. You can phone us Monday to Friday during normal working hours: Europe (UK) +44 (0)20 3105 1677, United States (Las Vegas) +1 (702) 380-0117. You can email us at contact@dropitshopping.com and we will respond within 48 hours.

See our guidelines on what we can and cannot accept for delivery here.

We offer a collection only service at some shopping mall and outlet sites, allowing you to shop handsfree and pick up your bags when you’re ready to leave. Availability varies by location. Click here to see to see all our locations, then select your location to see the service that we offer there.

No. In either case, your bags will be registered to your account and fully insured. If you have the app but used the store’s Dropit device for your “Drop” you’ll still be able to use the app to track collection and delivery. If you don’t have the app, you can download it at any time and login to your account using the same phone number and name that were entered into the store’s Dropit device.

Our full terms and conditions can be found here.

The Dropit app shows both a list and a map of all Dropit partner stores at your location. Alternatively, you can see our partner brands by location here.

Currently Handsfree Shopping is offered in over 500 stores across more than 350 brands. Within the Dropit app, you can easily search and see where our service is available. On our website we have listed all of the retail sites where we are present, including partnering brands for each location. When visiting in person, partnering stores should display a Dropit logo and signage at the entrance to the store and at the counter. Guest Services will also be able to assist in highlighting the stores where Handsfree Shopping is offered.

United States: You may need to enter quite a lot of the address for it to be recognized.

United Kingdom: Start by entering your postcode to see a list of related addresses.

If you’re still having difficulty, use the chat function in the app and we’ll be able to help you.

Weak mobile phone reception can sometimes mean it’s better to use the store’s Dropit device at the checkout. In rare cases, store assistants may not be familiar with Dropit customers using our app and they’ll ask you to use their device so they’re sure your collection and delivery runs smoothly.

After making a purchase you leave your bag(s) at the Dropit point. This is usually located at the checkout, but sometimes you’ll find it elsewhere such as a personal shopping desk.

With the Dropit app:

Without the Dropit app:

If you’re not using the app, the store assistant will be able to use their Dropit device to manage your drop. They’ll take your shopping bags, securely seal them into Dropit bags, and take photos of your receipts so that your purchases are fully insured. If you’re using Dropit for the first time, you’ll receive a text message inviting you to download the app. You don’t have to do this, but it’s the best way to discover more Dropit partners and track collections and deliveries.

Most hotels call your room or leave a message to notify of a package arrival. Your Dropit delivery will usually be waiting for you at the concierge or bell desk. Some hotels store deliveries at their security desk.

We keep you notified of your “Drop” and its progress through our app and by email. We may also send a text message to help you register your account.

The delivery options we offer vary by location. Click here to see to see all our locations, then select your location to see the delivery service that we offer there.

Our team of Dropit Ambassadors collect all of your purchases to a secure Dropit hub so they can be prepared for delivery to you by courier service.

Yes! You can use the Dropit app to change your delivery date and time at any time until your day pass expires. We might be able to make a change after your pass expires, although this can't be guaranteed. Please contact us via the app for support.

Contact us and we’ll be happy to help.

For selected sites where Carry-to-Car is available, select Carry-to-Car within the Collection Point list on the Dropit app. When you’re ready to head home, simply let Guest Services know and we’ll bring the bags directly to your door. For security reasons, we ask for your ID to verify your identity before handing over the bags.

Founded in 2016, Dropit is a retail technology company with omnichannel solutions for shopping centers, brands and consumers. Our Handsfree Shopping service is enhancing shopping experiences in over 500 stores across more than 350 brands throughout the US, Canada, UK, Ireland, and Belgium. While our omnichannel fulfillment Platform and industry-first Marketplace enables brands and shopping centers to fulfill faster, streamline shipping, and create exceptional shopping experiences. We make unified retail a reality in-store and online.

As with any courier service, the driver will usually leave a card to let you know they’ve visited and to advise of redelivery options. If there are any problems, contact us and we’ll be happy to help.

It’s rare, but some phone numbers aren’t recognized and confirmation code text messages can get stuck. If this happens, our in-store Dropit device means you can “Drop” your purchases without any problem. Just ask the store assistant at the Dropit point for help.

Dropit pricing varies by location and available delivery options. You can see pricing for your chosen location within the Dropit app, or when you use our service via Dropit devices in our partner stores.

We take payment via debit or credit card (Visa and MasterCard). If you pay using the store’s Dropit device, note that these will not be stored on the device to protect the security of your card. If you later download the Dropit app and want to purchase more Dropit services, you will need to re-enter your card details again.

Handsfree Shopping makes shopping even more convenient, comfortable and enjoyable. Freedom from bags allows you to explore more while carrying less, visit restaurants and leisure activities, or continue with your shopping bag-free.

Rather than carrying your shopping bags, simply “drop” them at any of our partnering stores as you shop. At the end of your shopping trip, we’ll have all your bags ready for collection at Guest Services or prepared for delivery to your destination of choice.

Find out about more about Handsfree Shopping for your shopping location.

Yes! Dropit partner stores will be happy to take purchases from other stores so long as you have made a purchase at the partner store. There are some purchases we cannot accept for delivery – see details of exclusions here.

We take data security seriously. Our privacy policy can be found here.

Absolutely! Taking a photo of your receipts means we can fully insure your purchases. Our insurance cover varies by location. Click here to see to see all our locations, then select your location to see the maximum insurance that we offer there.

What We Deliver

Our handsfree shopping service accepts most items that you would normally carry out of a store in a bag by yourself.

What We Don't Deliver

Fresh Goods

  • perishable food, flowers

Financial Documents

  • travellers cheques, stamps, bank cards, cash, currency

Personal documents

  • passport, driving license, ID cards

Aerosols

Batteries

  • loose & re-chargable

Drugs

  • legal, prescription medicine

Chemicals

  • domestic chemicals, cleaners, washing powders

Magnetised materials

Personal belongings

  • items not purchased on the day incl. jackets, coats, luggage

Large & heavy items

  • any item that weights more than 7kg or does not fit inside the dimensions of the Dropit bag*